Service Designer

• Location: remote, UK.
• Salary: £42-45k per annum 
• Hours: 35 (flexible working requests considered)
• Contract type: Permanent
• Application deadline: Monday 30^th September, 23:59pm
• Interview Dates: 9^th-10^th October

In your application for this role, please include a weblink to examples of your work or portfolio, evidencing what you will bring to the role. Please include this within your CV or cover letter.

Join our team

Do you enjoy working in cross-functional teams to design end-to-end services and experiences? We are looking for a brilliant Service Designer to join our team, designing, building and iterating services and products that span the whole of RNID. With a focus on translating and joining up user and organisational need, you will support us to deliver user-centred services to the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

The role

Our Service Designer will design user-centred  experiences for complex services. You will:

Be passionately user-focused by recommending and supporting suitable approaches to understanding users and their needs. You support colleagues across a variety of roles to translate user insights into outcomes.

Ensure evidence and context-based design by collecting and synthesising evidence from best practice, research, and testing to inform your work.

Understand strategic goals and deliver work that supports them while considering organisational constraints. You focus on outcomes rather than solutions.

Collaborate in partnership with multiple teams and roles across the matrix to design the very best outcomes.

Create strong relationships by identifying and engaging key stakeholders. You listen to their needs and use evidence to bring the user need to life and to explain and influence decisions. 

Prototype for both digital and non-digital services, working with designers and non-designers. You use prototyping to test and iterate designs and choose the right level of fidelity for the task.

Bring a digital perspective by being responsive to changes in technology and being able to design services that meet users’ needs in the digital environment. 

Essential criteria

1. Experience designing the end-to-end journey of services
2. Ability to select, plan and execute appropriate research and design methods
3. Excellent workshop planning and facilitation skills
4. Deliver high quality design artefacts
5. Consultative and collaborative approach
6. Comfortable working through ambiguity to deliver outcomes using an iterative and flexible approach
7. Curiosity and willingness to challenge the status quo
8. Comfortable using whiteboarding, prototyping and design software and tools

You 

You are passionate about user-centred design and placing people who are deaf, have hearing loss or tinnitus at the heart of cohesive, impactful services. You bare confident engaging and influencing stakeholders and involving subject matter experts and users throughout the design process. You instinctively ‘think ‘outside the box,’ striving for excellence, and you work well autonomously and as part of a team.

Qualifications 

Professional experience working as a Service Designer or in another similar role.

What we can offer you  

• Your benefits include:
• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days for extra flexibility
• Sickness benefit entitlement from day 1
• Fully remote working with no core hours
• £26 remote working allowance every month
• In person whole staff conferences throughout the year
• Pension scheme with 4% employer contribution
• Employee assistance programme that provides counselling sessions
• Additional benefits for maternity, paternity and adoption
• Hospital Saturday Fund health benefit
• Access to an event ticketing platform

Our commitment to diversity 

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you. 

Disability Confident

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.

RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.