Watch this page in BSL
Our social research guides all our work and campaigns. It helps us influence government, business and employers, and raise awareness of the issues faced by deaf people and those with hearing loss or tinnitus.
We ensure our social research is informed by working with our Research Panel, a group with lived experience.
Join our Research Panel
Our social research so far
We regularly carry out research to understand more about the life experience of deaf people and those who have hearing loss or tinnitus. This helps us develop our policy positions in health and social care, employment and broadcasting and telecommunications.
We also respond to consultations and government inquiries to make sure legislation, regulations and national guidance take people’s needs into account.
Read our social research reports, policy positions and consultation responses.
Key social research projects
Blocked Ears, Blocked Access: The Crisis of NHS Ear Wax Removal in England
To create our 2024 Blocked Ears, Blocked Access report, we submitted Freedom of Information requests to the 42 Integrated Care Boards (ICB) in England, asking if they commission ear wax removal services in line with public health guidelines.
Our results show that less than half of ICBs are meeting recommendations from the National Institute for Health and Care Excellence (NICE). Many don’t make ear wax removal services available to everybody, and some don’t commission the service at all, leaving thousands of people without access.
Our ongoing Ear Wax Removal campaign calls on the Government for an urgent review of NHS wax removal services. Find out how you can support the campaign.
Subtitle It! 2023
Our 2023 report highlights the importance of subtitles – 9 out of 10 people who filled out our survey who are deaf or have hearing loss usually or always use subtitled when watching TV. But more than 4 out of 5 deaf people are excluded from watching their favourite TV shoes because of missing subtitles. The Media Bill was introduced into the House of Commons, as part of the King’s Speech on 7 November. This signals the Government’s commitment to regulate minimum levels of subtitles and signing for on-demand TV services.
The Bill still has to pass a significant number of stages in both the House of Commons and House of Lords before it can be given ‘Royal Assent’, which is when it would become law.
Read the Subtitle It! 2023 report (PDF, 1.8 MB)
Working for Change
Support and advice needed for people with hearing loss or deafness in work. Our 2020 report pulls together available evidence to better understand what workplace support deaf people and those with hearing loss or tinnitus would find most beneficial, so they can feel empowered and be open about their hearing loss and get the support they need.
Read more about our Working for Change campaign.
Join the Research Panel
We want you to get involved in our research and tell us what matters to you. Your views and experiences will help us shape the direction of our work.