- Closing date 22nd July
- Interviews between 9th & 16th August
- Start date: 30th September
- Salary: £35,000 -40,000 per annum
- Contract : 12 months
- Hours: 35 hours (part-time considered)
- Remote with occasional travel
Cover Letter Requirement
Applicants are required to submit a cover letter as part of the application process, highlighting their relevant experience, skills, and enthusiasm for the role.
About RNID
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.
Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better.
Join our team
At RNID we have big, ambitious plans to make real impact for our communities. To do that, we need the right people in our team.
We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and everywhere in between. We come together in person three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one.
Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious, and passionate in everything we do.
Does that sound like a good fit? If so, we can’t wait to hear from you…
Your Purpose
We are seeking a highly skilled and motivated User Researcher to join our charity. Your work will contribute to improving products and services for our communities, including carrying out user research projects for our corporate partners and to improve RNID’s products and services. You will also contribute towards optimising our internal processes for carrying out user research both within RNID and externally with corporate partners. If you have a passion for user-centred design, a deep understanding of both qualitative and quantitative research methodologies, and a desire to make a positive impact with the communities that we support, we would love to hear from you.
Your Role
You will:
- Conduct qualitative and quantitative research to gain deep insights into the needs, preferences, and challenges faced by people who are deaf and those with hearing loss and tinnitus. Apply a variety of innovative research methodologies as well as standard approaches, such as interviews and surveys, to understand user needs, behaviours, and motivations.
- Collaborate with partner organisations to provide expert user research insights, recommendations, and guidance to support the development of inclusive products, services, and experiences. Consider their business objectives and align research goals to meet their needs. Use your expertise to scope out projects and develop quotes.
- Work closely with the RNID Digital and Innovation team and other cross-functional teams. Engaging with users to gain deep insights into their needs and preferences, you will share the insights and findings with the team, facilitating the iterative improvement and refinement of our products and services, and ensuring they meet the needs of our communities.
- Contribute to the enhancement of user research processes within RNID. Identify opportunities for streamlining and optimising research methodologies, data collection, and analysis techniques. Implement best practices and develop guidelines to ensure research is conducted ethically, efficiently, and effectively.
- Analyse research data and extract meaningful insights and trends. Synthesise findings into actionable recommendations for improving products, services, and user experiences.
- Present research findings and insights to internal teams, external stakeholders, and corporate partners in a clear and accessible manner. Select and use appropriate formats for communicating research findings to varied stakeholders, including senior leaders, designers, and people in technical roles.
- Adhere to ethical guidelines for user research, ensuring participant privacy, informed consent, and data protection throughout the research process. Promote a culture of inclusivity and accessibility in all research activities.
You
- You have demonstrable experience in conducting user research, preferably in a nonprofit or charity organisation.
- You have a strong knowledge of user-centred design principles and research methodologies.
- You are proficient in qualitative and quantitative research techniques, data analysis, and presentation of research findings.
- Experience of using digital tools to support online research and the analysis of research findings.
- You have demonstrable excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
- You have a strong analytical and problem-solving skills, with a detail-oriented approach.
- You are highly organised and have demonstrable experience of managing participant data and records, coordinating participant schedules and paying incentives.
- You have experience working in an agile environment, adapting research methodologies to fit iterative development cycles, and collaborating closely with cross-functional teams.
- You thrive in a matrix working structure, collaborating with multiple teams and stakeholders across different projects.
- You can work independently, prioritise your work across multiple projects to meet deadlines.
- Experience providing external consultancy services
- Familiarity with the challenges faced by people with hearing loss
- An understanding of assistive technologies and digital accessibility standards
What we can offer you
- 28 days annual leave plus all bank holidays
- Plus 2 wellbeing days for extra flexibility
- Sickness benefit entitlement from day 1
- Fully remote working with no core hours
- £26 remote working allowance every month
- In person whole staff conferences each year
- Pension scheme with 4% employer contribution
- Employee assistance programme that provides counselling sessions
- Additional benefits for maternity, paternity, and adoption
- Access to a discounted event ticketing platform
- Hospital Saturday Fund
Our commitment to diversity
We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.
Disability Confident
Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.
RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.
It is important to note that in certain recruitment situations such as high-peak times, the employer may need to limit the overall numbers of interviews offered. This will include the number of interviews offered to disabled people that meet the minimum criteria for the job.